Support
SaaS Support is your channel to the iplyt platform operator — for billing, API issues, and account questions.
When to open a ticket
- Unclear invoices or subscription status
- API errors you cannot resolve (include example IP, timestamp, and response code)
- Quota or rate-limit questions
- Enterprise or custom plan requests
Check the FAQ first for common answers.
Create a ticket
- Open SaaS Support.
- Click New ticket.
- Enter a clear subject and description — include request IDs and error codes when possible.
- Choose category and priority if offered.
- Submit.
Track status (Open, In progress, Resolved) in the same view.
Priorities and cost
Some plans include free support tickets per month. Higher priorities may incur fees — the UI shows this before you submit.
Response times
Standard plans use best-effort email support. Enterprise plans can include an SLA with defined response targets.